How long does the food stay hot/cold?

Thermoguard insulation keeps your food at the proper temperature for 5-8 hours, depending on the outside temperature.

How can I order spare or replacement parts?

Just email us at Customer Service and we will be happy to assist you in obtaining parts.

Can I buy just the empty baskets?

Yes, the baskets can be purchased without the components. Please email us at Customer Service and we will be happy to assist you.